1. Overview
This policy applies to all payments made on GetEqt, operated by GetEqt Private Limited. All payments and refunds are in Indian Rupees (INR). Online payments are processed by our payment partner, Cashfree Payments.
2. When you get a refund
| Situation | What happens |
|---|---|
| Payment failed, but money was deducted from your account | The bank or Cashfree reverses it automatically to your original payment method, usually within 5 to 7 working days. |
| You did not complete the payment in time (order expired) | The purchase is cancelled automatically. Any wallet amount you used is returned to your wallet straight away. |
| We cancel or reject your purchase (for example: property fully sold, KYC mismatch, payment could not be verified) | Full refund of the amount paid, including the platform fee. Wallet amounts go back to your wallet. |
| You were charged twice for the same order | The extra payment is refunded in full to your original payment method. |
| Your purchase was confirmed and you want your money back | Confirmed investments are not refundable. You can sell your share on the Platform instead (see section 3). |
3. Cancelling a purchase
- Before payment: you can simply close the payment page. Nothing is charged and the order expires on its own.
- Payment done, purchase not yet confirmed (bank transfer under review): email us at geteqt@gmail.com before it is confirmed. We will cancel it and refund the full amount.
- After the purchase is confirmed: your share has been allotted to you and cannot be cancelled. You can sell it through the Platform at the current price, as explained in our Terms & Conditions.
- SIP: you can stop future SIP instalments at any time. Instalments already confirmed follow the rules above.
4. Platform fee
The platform fee is refunded in full if your purchase is cancelled, rejected or never completed. Once a purchase is confirmed, the platform fee is not refundable, because the service has been provided.
5. Refund method and timelines
| Paid with | Refunded to | Time |
|---|---|---|
| UPI | Same UPI-linked bank account | 3 to 5 working days |
| Debit or credit card | Same card | 5 to 7 working days |
| Net banking | Same bank account | 5 to 7 working days |
| Bank transfer | Your bank account registered with us | 5 to 7 working days |
| GetEqt wallet | Your GetEqt wallet | Immediately |
Timelines start from the day the refund is approved. After that, the time your bank takes to show the credit is outside our control.
6. Money deducted but purchase not shown
Sometimes a bank takes a few minutes to confirm a payment. Please wait 30 minutes and refresh your purchases in the app. If the purchase is still not shown and the money was deducted, contact us with your order ID. If the payment reached us, your purchase will be confirmed. If it did not, the bank will reverse it automatically.
7. How to raise a refund request
Email geteqt@gmail.com or call +91 84483 33036 (Monday to Saturday, 10:00 AM to 6:00 PM IST) with:
- Your registered mobile number
- The order ID (starts with
PUR_) or payment ID - The date and amount of the payment
- The reason for the refund
We reply within 2 working days. If you are not satisfied, you can write to our Grievance Officer at geteqt@gmail.com.